General Conditions and Responsibility

1. Grand Holidays does its utmost to ensure the tour itinerary and hotel accommodations are arranged as advertised.
2. In case of any unforeseen or uncontrollable circumstances, including but not limited to holiday seasons, exhibitions, adverse weather, airlines' flight change, technical problems of transport vehicles, strikes, political upheavals, etc., Grand Holidays accepts no responsibility for any consequences and reserves the right to adjust the tour arrangements, for examples, change tour itinerary or hotels, cancel/substitute attractions, etc. Tour participants shall understand and abide such changes.
3. All activities in the itinerary are planned and arranged based on overall needs or preference of the tour group. Tour participants shall follow the guidelines and instructions of the tour leader at all time. They should also evaluate their age, physical conditions, nature of activity, weather, etc. or seek advice from doctors or professionals in order to access whether they should participate those activities and agree to accept full responsibility and consequences that may arise.
4. We assume no liability to any consequences in association with our travel partners or any other third parties (airlines, cruises, trains, coach buses, hotels, restaurants, etc.) in event of circumstances beyond our control, including but not limited to flight delays, lost/damaged luggage, etc. Any concerns or correspondences should be addressed to the specific party directly.
5. Even if tour participants hold valid entry visas and travel documents and are refused entry by the immigration or customs officers when entering the visiting country, Grand Holidays will not accept any responsibility.
6. When the total number of the tour participants falls below 10, Grand Holidays reserves the right to cancel the tour at any time. Tour participants will receive full refund of tour fares they have paid to Grand Holidays.
7. For sake of the overall tour group, tour participants shall follow tour guide or leader’s reasonable guidelines on safety issues and time schedule. Any nonobservance may result in being discharged from the tour without any refund or compensation. Grand Holidays will not be responsible for such participant’s subsequent actions or arrangements.
8. Grand Holidays accepts no responsibility for value, reliability, quality or authenticity of any goods being purchased while on tour.

Travel Insurance

1. Grand Holidays strongly recommend all tour participants to purchase comprehensive travel insurance for their protections against trip interruption or cancellation, overseas medical and hospitalization expenses, baggage loss, etc. Grand Holidays acts as an agent for suppliers of transportation, sightseeing and hotel accommodations, all terms and conditions will be borne by the respective suppliers, and Grand Holidays shall be exempt from any liability for loss or damage to tour participants’ own property, personal injury and accidents, trip interruption or delays, irregularities or other occurrences beyond its control.

Reservations and Cancellation Policy

1. Reservation: When making a reservation, you must provide a copy of your current passport (with minimum 6-month validity). Name correction will be subject to change fee and/or penalty.
2. Payment: A deposit of USD1000 per person is required within 3 days upon confirmation of your reservation. Remaining balance must be settled at least 90 days before tour departure. If payment is not received in due course, your reservation will be canceled automatically without notice and your deposit will be forfeited.
3. Cancellation or Change Policy
   1. Cancellation or change request must be submitted to Grand Holidays Tour Department in writing either by fax or email. Request by phone is not acceptable.
   2. The following processing fee will be charged based on the numbers of days prior to tour departure upon our receipt of your request.

      1. Days prior to Tour Departure	Processing Fee on Land Tour Portion
         90 days or over	US$200
         30 – 89 days	US$500
         15 – 29 days	US$800
         Within 14 days	Non-Refundable

   3. For tour with air packages, if ticket is already issued at time of cancellation, you may also be subject to airlines' processing fee and/or penalty, which is usually US$300 per person.
   4. No reimbursement or compensation will be offered for any voluntary withdrawal from the pre-arranged meals, attractions, accommodations, etc. during the tour.

Travel Documents and Visas

1. Tour participants should ensure that they possess passport with validity of minimum 6 months and required visas prior to travel.
2. Tour participants’ passport photocopies are collected for our tour operations and information verification purposes only. It is tour participants’ responsibility to understand the entry and exit regulations of destination countries and obtain any required visas prior to their travel. In event of refusal of boarding or entry to any destination country, no reimbursement of tour cost or any forms of compensation will be provided. Tour participants will be responsible for own expenses of any subsequent arrangements.

Tour Fare Includes

1. All meals, sightseeing, economy class round trip air tickets and items as specified in the itineraries.
2. Hotel accommodation is based on double occupancy. Single supplement surcharges apply for solo-traveler.
3. Grand Holidays reserves the right to change hotel of same rating without prior notice when the specified hotel is not available.
4. Each tour participant is allowed to carry one carry-on luggage (22in x14in x 9in) weighing up to 15lb and one check-in luggage weighing up to 50lb (please refer to airline’s website for exact allowances & guidelines).

Tour fare does not include

1. Personal expenses, including but not limited to phone call and internet, beverages, laundry, travel insurance, luggage fee, etc.
2. Optional tours
3. Additional expenses arising from tour participants’ early arrival or extended stay.
4. Gratuities to tour leaders, guides and drivers.
5. Any incidental expenses incurred due to any personal reason, trip interruption, strikes, adverse weather or any other uncontrollable circumstances, etc.
6. Visa application or related fees.
7. Fee of COVID-19 test as required by destination countries.